Return & Refund Policy:

Customer satisfaction is very important to us, please contact us immediately via our contact form if there is an issue with your order. Claims must be submitted within 10 business days of receipt. TBD Promo reserves the right to refuse returns.

Return policy applies to blank orders only. Upon reviewing and accepting your claim, full or partial refund will be processed within 7-10 days of receipt of returned goods. A 10% restocking fee is applied to all returns. Except in the case of manufacturing defects, custom promotional items are not eligible for returns and/or refunds.